Returning your device

If you need to return your device(s) please complete the form below. Please tell us why you are returning your device, so we can process the return properly. If devices are received as damaged we may charge you for the equipment. You should use the original device packaging wherever possible. If you have any questions please contact us by emailing support@trakm8prime.com or by calling 0330 333 4121.

Devices should not be returned without a valid RMA number, this will be emailed to you within 24 hours (working days only). This form should only be used for returning devices which are either faulty or being returned during a free trial.