A domestic appliance repair company says it is saving fuel and increasing productivity after investing in vehicle tracking.
Lothian Domestics is a family-run business, providing domestic appliance repair services across Edinburgh, The Lothians and surrounding areas of Scotland. It is the authorised Samsung service centre for all EH postcodes; and also works on behalf of Domestic & General, Link Group, and housing associations such as Places for People and Castle Rock Edinvar. The company has fitted Trakm8 Prime devices to all three of the vans used by its service engineers – two Ford Transits and a Renault Kangoo.
Angela Aylward, office manager for Lothian Domestics, said: “When a customer rings us for an urgent appointment, Trakm8 Prime can very quickly identify the engineer who is closest to the customer. This saves us money and time, because we always know where the engineers are.
“Trakm8 Prime keeps things running smoothly for us - and helps us to provide a high-quality service to our customers. This is important because we believe that customer service is the cornerstone of any business, and we aim for complete customer satisfaction.”
Lothian Domestics signed up to Trakm8 Prime after taking advantage of Trakm8’s 30-day free trial. “A key element of our business model is that we have a fully-transparent approach to pricing, which means we do not have any hidden charges or fees,” added Angela. “We liked the no-nonsense approach of Trakm8 Prime, such as the opportunity for a free trial and the transparency of its pricing.”
One of the key benefits for the company is irrefutable proof that its engineers attended customer appointments. “On rare occasions, a customer will dispute with us that the engineer called at their premises,” said Angela. “In these instances, we can clearly demonstrate that our engineer kept the appointment, because we can prove that the vehicle was in a specific location at a specific time.”
Trakm8 Prime also creates driver scorecards based on factors such as speeding, sharp cornering, harsh acceleration and heavy braking. “Speeding is rarely an issue around Edinburgh city centre,” said Angela. “But our drivers know that they are monitored and they moderate their driving style accordingly.”
Priced at £12.99 or less per vehicle, per month, Trakm8 Prime is a cost-effective fleet management tool for small and medium-sized businesses. It combines GPS tracking with business and private mileage management as well as vehicle health alerts. It also helps SMEs boost vehicle MPG by monitoring driver behaviour KPIs such as excessive acceleration, harsh braking, sharp cornering, and engine idling.